Secure ordering
Terms And Conditions
Terms & Conditions
Nirvana Cycles has used all reasonable commercial endeavours to ensure that the contents of its website are true and accurate in all material respects. However, it accepts no liability to any party, howsoever arising in relation to the content of its website or the links from it to third party websites. Nirvana Cycles reserves its right to amend and update this website and its contents in its sole discretion.
Making Your Payment
For goods purchased using a credit card, we will not debit your card until the goods leave our premises. If we are ordering goods specifically for you (non-stock items) we will debit a 25% non-refundable deposit immediately. For goods purchased by cheque, we will dispatch these items as soon as your cheque has passed through clearing.
How to Contact Us
A full set of contact details is included on our contact us page including a simple form for you to email us.
Delivery
For delivery costs outside the UK, please contact us.
Unfortunately we are not able to deliver to the US or Canada.
Delivery costs for the UK:
- Frames & Forks: £10.00 (extra charges will apply to parts of Scotland, Ireland, Northern Ireland and the Isle of Wight)
- Accessories, clothing and components: £2.95 per order (not per item)
Delivery is not included in the price of items shown on this site.
Where multiple items are delivered in one package, only the highest value delivery charge will apply. For example a package containing a bike and a helmet will incur a delivery charge of £10.00, not £14.00.
Although an alternative address can usually be accommodated we reserve the right to restrict delivery to the cardholders statement address only.
In stock items will usually reach you within 2-3 working days. If an item is out of stock deliveries can take longer. Similarly, during peak periods (for example Christmas) we recommend you allow plenty of time for delivery. As certain suppliers have longer lead times than others please allow up to 28 days for delivery in the UK.
Your Security & Credit Card Security
Your security is very important to us and we have taken every possible step to ensure that none of your personal information is at risk while you are visiting our site.
VAT
Most prices quoted on this website include VAT at the UK rate of 17.5%. Products that are zero-rated include: helmets, books, maps and food.
Your Privacy
For specific information regarding our privacy policy, please refer to our full Privacy Policy.As part of the order process, we may use information you have given us, or we already hold about you, or which we may receive from an enquiry we make with Experian UK, an information solutions provider to confirm your identity. Experian will check any details we disclose to them against any databases (public or private) to which they have access and will keep a record of that check. Experian will also retain your personal information and may use it in the future to assist other companies with identity verification.
Back orders
If an item you order is not in stock, you are free to cancel the order or place a 'back order'. When you order we will notify you of any products not in stock and advise you when they may become available.
If You Wish To Complain
If you are not happy with any aspect of your experience with Nirvana Cycles, please email, phone or write to us. Full contact details are available on our contact page. We will attend to your complaint promptly and find a solution wherever possible.
Returns
Please contact us first before returning goods. We guarantee to replace or refund faulty products upon receipt and inspection of goods within a period of 12 months from purchase date. We will replace or refund goods which don't fit or are unsuitable provided the goods are unused and are in a saleable condition.
Indemnity
Specification or price of any product is subject to change without prior notification. You are advised to confirm current specification and price before buying. Please note that due to the large quantity of products on the website, the prices in the shop may differ from those on this website. Please check at the point of purchase if a discrepancy occurs when purchasing a product in the shop.